Matching the right product with the right customer is the core of the retail industry. With an unstable Master Data Management application, our retailer client experienced frequent outages preventing them from administering product information and ultimately hindering the smooth flow of information to multiple, interconnected systems.
Under a tight timeline, Concord addressed the existing production stability issue within the MDM application and went on to enhance the system based on business user’s requests. After all was said and done, Concord’s work helped to increase enterprise-wide adoption of the MDM system.
Concord’s team was engaged after the initial project goal was complete to maintain on-going development and system improvement, as well. Our client no longer experiences outages and is able to trust the data within their MDM system – meaning better information for their customers and opportunity for more effective marketing programs!
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